Frequently Asked Questions
Everything you need to know about our rugged gear and service.
How do I determine the right size for my apparel?
We provide detailed size charts on every product page. Since our gear often features a tailored, heritage fit, we recommend measuring a similar garment you own that fits well and comparing it to our specifications.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all unworn, unwashed items with original tags attached. Please note that certain limited-edition collaborations or final sale items may be ineligible for return.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping times vary based on the destination and customs processing.
Do you offer international shipping?
Yes, we ship our gear worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location. Please be aware that international customers are responsible for any applicable customs duties or taxes.
How should I care for my waxed canvas and denim items?
To maintain the integrity of waxed canvas, spot clean with cold water and avoid detergents; re-wax as needed to maintain water resistance. For raw denim, we recommend minimal washing to allow for unique wear patterns to develop over time.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within a very short window. Please contact our customer service team immediately if you need to adjust your order.